Every order from us is fully backed by our outstanding reputation and promise of 100% satisfaction. If you have concerns or issues with personalized products, please contact customer service for assistance. If you are not completely satisfied with any non-personalized product you purchased from Invitations by Dawn due to a defect or poor craftsmanship, simply return the merchandise within 30 days to receive a replacement or full refund. Customers are responsible for original shipping and handling charges unless an error occurred on our part or if the item was broken en route to you. Please note: our return policy may not apply to some items if returned after your wedding date.
To return non-personalized product, include your name, address, telephone number, a copy of your invoice and the reason for the return with your package.
Ship your return to:
1 Stationery Place
Rexburg, ID 83441
To further ensure that your invitations are flawless, use our online proofing feature to view a proof of your invitation BEFORE you order; your order will be printed exactly as you submit it to us.
If at any time you have questions, our friendly and knowledgeable customer service representatives will be more than happy to assist you. Please call 1-800-257-9567.