Frequently Asked Questions

If you would like to make a change to your order, please contact a Customer Service Representative immediately at 800-257-9567. A $10.00 fee will be applied for any changes or cancellations. If your order is already in production, you will be charged in proportion to the work completed. If the order is completed you will be charged full cost, less blank envelopes and non-personalized items.

Absolutely! Call us at 800-257-9567 and we'd be happy to assist you.

View our shipping information here.

You'll receive a shipping confirmation email once your order is on its way to you! You’ll receive an order number so you can track your order as well.

You will receive an order confirmation email to verify your order has been submitted. You will then receive a shipping confirmation email once your order has shipped. You may use the tracking number listed in your shipping confirmation email to track your order.

Outside of the United States, we ship to Puerto Rico and Canada.

We do! Orders shipping to APO, FPO or P.O. box addresses can only be shipped through the U.S. Postal Service. These orders will ship parcel post

Definitely! Just make a note in the Design Request field when you begin personalizing your stationery. The cost is $5 per line of copy.

Absolutely! You can do this a couple different ways. For each area of text, you will see an "M" and an "A". "M" stands for Main Style Font. "A" stands for your Accent style font. You will see an option to adjust those text sizes to S, M, L or XL. If you want to get a little more creative with your font size, you will want to add the command <p10> before your text on each line. This will make it smaller. You can adjust the number 10 up or down to the size you would like. Then, click the 'preview my design' button at the top of the personalizer to see the updated preview. It's that easy!

If you would like us to make the change for you, simply make a note in the Design Request field before proceeding to the cart. We will make the change and send you a proof to review and approve the update.

Yes, the orientation can often be changed from horizontal to vertical or vertical to horizontal. Contact customer service at 1-800-257-9567 or via online chat to verify whether the design you want can be changed. The cost to change the orientation is a flat fee of $10.

Yes. The cost is $25 to add custom artwork. Send your request to contact@invitationsbydawn.com with the following subject line: Custom Design Request_ Your First and Last Name. Please Note: we cannot print copyrighted images, artwork or other materials.

Yes. The cost is $25 to make changes to existing artwork. Send your request to contact@invitationsbydawn.com with the following subject line: Custom Design Request_ Your First and Last Name.

We can! If you have the PMS number, we can match it for a flat fee of $45. Send your request to contact@invitationsbydawn.com with the following subject line: Custom Design Request_ Your First and Last Name. Please Note: colors may vary slightly depending on paper color and type.

Yes, we are happy to provide estimates for all custom orders. Send your request to contact@invitationsbydawn.com with the following subject line: Custom Design Request_ Your First and Last Name.

Yes! We recommend creating an account to ensure your changes are saved and accessible from any device (including mobile and tablets).

Referencing the list below, type the characters found next to the special command you would like to apply.

For example:
To add a bullet type \b\
To bold your name, type <O2>YOURNAME<O0>

A. Referencing the list below, type the characters found next to the accent command you would like to apply.

For example:
To apply an accent to the "e" in fiancé, you would type: fianc\’e\

We offer several styles of printing, each of which results in uniquely beautiful details. You can learn about the printing options we offer here.

A. Because we offer such a wide range of invitation styles, we also have a wide range of cardstocks. Please refer to the item details on each invitation to learn more about the type of cardstock it is printed on. Our Affordably Engraved Collection and the majority of our Digitally Printed invitations and enclosure cards let you choose what kind of paper you would like us to print on. View the options here.

Invitations are often printed on white paper because the crisp, bright white color is a great foundation for creating a design that stands out. However, the cream color of ecru paper lends a soft, elegant look to any invitation.

Digital proofs are available during the checkout process for a charge, which means a digital rendering of your invitation will be emailed to you for your approval prior to printing. Please note: this order will be placed on hold until we receive your approval of the proof. Once approved, your order will be processed.

Yes! Check out our You Design, We Print selection to see available sizes. We can even print on your choice of several quality paper options. Invitations include inner and outer envelopes in your choice of white or ecru. Your order will be printed using a CMYK printing process. All artwork will be converted to CMYK, which may cause variations in color. (Reminder: We cannot make adjustments to your design. Make sure all text and artwork are final before uploading.)

Photo and artwork requirements: A resolution of 300 dpi or higher is required for the successful upload of photos and artwork. Accepted file types include BMP, GIF, JPG, JPEG, PCT, PICT, TIF and TIFF.

Photo and artwork restrictions: We cannot print copyrighted images, artwork or other materials.

Yes, we can! If you’re interested in assembly, please contact customer service at 800-257-9567 to speak to a customer service representative about assembly charges for your invitation.

Yes, we can professionally print your envelopes with your recipients’ names and addresses. It’s easy! Simply begin personalizing your invitation online then follow the simple steps on the Envelope Options page. You can choose your font, color and quickly upload your guest list in an excel (.xls) or comma delimited file (.cvs) to our site. You can even preview the way each envelope will print! View more details here.

Yes! We’ve partnered with Wedding Wire to offer free wedding websites that match our most popular invitations. Find them here.

Sorry, we currently do not offer this service.

Unlined inner envelopes and blank outer envelopes are included FREE with all Invitations by Dawn wedding invitations, unless noted in the item description. Inner envelopes should be addressed with the names of all guests included in the invitation. Learn more about addressing inner envelopes here.

For wedding celebrations, it's typical to order two cocktail napkins and two dinner napkins per guest. However, the number of wedding napkins needed may change depending on the style of celebration. For example, a cocktail and hors d’ouevre reception would need four cocktail napkins per guest. A plated meal with cloth napkins would only need two cocktail napkins per guest.

For all other celebrations, it’s best to order two cocktail napkins per guest. We even suggest ordering three per guest if the celebration involves a fair amount of food and beverages.

To determine how many programs you need, count up exactly how many guests will attend. Order one program for each guest plus a few extras for guests you may have overlooked, as well as keepsakes for yourself.

We suggest sending wedding invitations out 6-8 weeks before your wedding. Be sure to request that your guests have their rsvp back to you by at least 2 weeks prior to your wedding or several days before your caterer needs a final head count (whichever comes first). Is your wedding over a holiday weekend or are you having a destination wedding? Be considerate and send your invitations 12-15 weeks prior to your big day! Since invitations should be sent 6-8 weeks before the wedding, we recommend ordering at least 10-12 weeks prior. For holiday and destination weddings, we recommend ordering at least 17-19 weeks prior.

Six months before your wedding is a good rule of thumb when sending out save the dates. If your wedding is over a holiday weekend or if you’re having a destination wedding, we suggest sending your save the date 9-11 months prior to give your guests time to book travel and accommodations.

We suggest sending bridal shower invitations and baby shower invitations 4 weeks before the event date. If you’re expecting many out-of-town guests, you may want to send the invitations as early as 6 weeks prior. Shower invitations are easy to send with little assembly but you will need time for addressing, so place your order at least 8 weeks in advance.

Send everyone an invitation printed with such wording as: "Mr. and Mrs. Jacob R. Jones request the pleasure of your company at a reception in honour of the marriage of their daughter Brenda to Mr. Peter L. Hansen date, time, place…" For those few you’d like to invite to the wedding ceremony, enclose what we normally call a "reception" card printed with the ceremony information: "The honour of your presence is requested at the ceremony date, time, place…"

If you have concerns or issues with personalized products, please contact customer service for assistance. If you are not completely satisfied with any non-personalized/blank product you purchased from Invitations by Dawn due to a defect or poor craftsmanship, simply return the merchandise within 30 days to receive a replacement or full refund. Customers are responsible for original shipping and handling charges unless an error occurred on our part or if the item was broken en route to you.

To return non-personalized/blank product, include your name, address, telephone number, a copy of your invoice and the reason for the return with your package.

Ship your return to:

If at any time you have questions, our friendly and knowledgeable customer service representatives will be more than happy to assist you. Please call 1-800-257-9567.

We accept Visa, Mastercard, American Express and Discover.

Your order will remain in your cart until you choose to purchase or remove the item(s).

You may currently upload photos in the following formats: JPG, JPEG, GIF and PNG.

We want you to be happy with the way your photo looks on your invitation or save the date which is why a warning will appear if your photo will print grainy or pixilated. If you receive this warning, we suggest using the original, unedited version of your photo. Black and white images should have a resolution of 600 dpi (dots per inch) or higher. All other images should have a resolution of 300 dpi or higher.

To increase the dpi on your photo, it will need to be rescanned or re-saved to your computer making sure that your properties setting is at least 300 dpi on the resolution and the dimensions are at least 1500 x 2100 pixels to create the best image.

Yes, the size limit is 20MB per photo.

If you have questions on how to enhance the quality of your photo or increase the dpi, please contact a Customer Service Representative at 800-257-9567. Also, please make sure the preview is acceptable to you as this is how your order will be printed.

Uploaded photos can be stored for up to 6 months. After 6 months, photo(s) are automatically removed from the account.