Frequently Asked Questions
MOST POPULAR QUESTIONS
A. View our shipping information here. Need your personalized order quickly? We may be able to expedite the production time on your order for a fee of $10 - $40 per item depending on the product. Please contact Customer Service at 800.257.9567 to request expedited production.
A. Many of our invitations include the option to change the color for part, if not all of the design. Colored ink is available on all invitations and can be viewed when you begin personalizing online. Invitations that are tagged as having more color options often give you the ability to change not only the wording, but the design as well! View all of our ink colors here.
A. Absolutely! The majority of our invitations can be personalized using any wording you’d like. For no extra charge, we’ll print your original wording on your invitations. If you have questions about invitation wordings, verses or formats, email us or call our customer service department and our wedding experts will be there with the answers you need.
A. If you would like to make a change to your order, please contact a Customer Service Representative immediately at 800-257-9567. A $10.00 fee will be applied for any changes or cancellations. If your order is already in production, you will be charged in proportion to the work completed. If the order is completed you will be charged full cost, less blank envelopes and non-personalized items.
A. Absolutely! Call us at 800-257-9567 and we’d be happy to assist you.
A. View our shipping information here.
A. You’ll receive a shipping confirmation email once your order is on its way to you! You’ll receive an order number so you can track your order as well.
A. You will receive an order confirmation email to verify your order has been submitted. You will then receive a shipping confirmation email once your order has shipped. You may use the tracking number listed in your shipping confirmation email to track your order.
A. Outside of the United States, we ship to Puerto Rico, Canada, and the United Kingdom.
Want to ship to another country? With help from MyUS.com, Dawn can offer international shipping. Just get your own MyUS.com address in America. With that address, MyUS.com is able to receive your order, repackage and forward to you. Shop and order online using your MyUS.com address, receive your package anywhere in the world and enjoy great savings and shopping. Personal shoppers are also available. Visit MyUS.com now to learn more.
A. We do! Orders shipping to APO, FPO or P.O. box addresses can only be shipped through the U.S. Postal Service. These orders will ship parcel post.
A. Definitely! Just make a note in the Design Request field when you begin personalizing your stationery. The cost is $5 per line of copy.
A. Yes, the orientation can often be changed from horizontal to vertical or vertical to horizontal. Contact customer service at 1-800-257-9567 or via online chat to verify whether the design you want can be changed. The cost to change the orientation is a flat fee of $10.
A. Yes. The cost is $25 to add custom artwork. Send your request to email@example.com with the following subject line: Custom Design Request_ Your First and Last Name. Please Note: we cannot print copyrighted images, artwork or other materials.
A. Yes. The cost is $25 to make changes to existing artwork. Send your request to firstname.lastname@example.org with the following subject line: Custom Design Request_ Your First and Last Name.
A. We can! If you have the PMS number, we can match it for a flat fee of $45. Send your request to email@example.com with the following subject line: Custom Design Request_ Your First and Last Name. Please Note: colors may vary slightly depending on paper color and type.
A. Yes, we are happy to provide estimates for all custom orders. Send your request to firstname.lastname@example.org with the following subject line: Custom Design Request_ Your First and Last Name.
A. Yes! We recommend creating an account to ensure your changes are saved and accessible from any device (including mobile and tablets).
A. Referencing the list below, type the characters found next to the special command you would like to apply.
To add a bullet type \b\
To bold your name, type <O2>YOURNAME<O0>
If the preview doesn’t appear as desired, please give us your printing instructions via the Add Design Request located below the fields with your wording when personalizing your item
A. Referencing the list below, type the characters found next to the accent command you would like to apply.
To apply an accent to the "e" in fiancé, you would type: fianc\’e\
If the preview doesn’t appear as desired, please give us your printing instructions via the Add Design Request link located below the fields with your wording when personalizing your item.
A. We offer several styles of printing, each of which results in uniquely beautiful details. You can learn about the printing options we offer here.
A. Because we offer such a wide range of invitation styles, we also have a wide range of cardstocks. Please refer to the item details on each invitation to learn more about the type of cardstock it is printed on. Our Affordably Engraved Collection and the majority of our Digitally Printed invitations and enclosure cards let you choose what kind of paper you would like us to print on. View the options here.
A. Invitations are often printed on white paper because the crisp, bright white color is a great foundation for creating a design that stands out. However, the cream color of ecru paper lends a soft, elegant look to any invitation.
A. Yes, we offer samples on all of our invitations and save the dates. To order a sample, simply find an invitation you love, add it to your cart and complete your checkout. Shipping is free! View more details here.
A. Digital proofs are available during the checkout process for a charge, which means a digital rendering of your invitation will be emailed to you for your approval prior to printing. Please note: this order will be placed on hold until we receive your approval of the proof. Once approved, your order will be processed.
A. Yes! Check out our You Design, We Print selection to see available sizes. We can even print on your choice of several quality paper options. Invitations include inner and outer envelopes in your choice of white or ecru. Your order will be printed using a CMYK printing process. All artwork will be converted to CMYK, which may cause variations in color. (Reminder: We cannot make adjustments to your design. Make sure all text and artwork are final before uploading.)
Photo and artwork requirements: A resolution of 300 dpi or higher is required for the successful upload of photos and artwork. Accepted file types include BMP, GIF, JPG, JPEG, PCT, PICT, TIF and TIFF.
Photo and artwork restrictions: We cannot print copyrighted images, artwork or other materials.
A. Yes, we can! If you’re interested in assembly, please contact customer service at 800-257-9567 to speak to a customer service representative about assembly charges for your invitation.
A. Yes, we can professionally print your envelopes with your recipients’ names and addresses. It’s easy! Simply begin personalizing your invitation online then follow the simple steps on the Envelope Options page. You can choose your font, color and quickly upload your guest list in an excel (.xls) or comma delimited file (.cvs) to our site. You can even preview the way each envelope will print! View more details here.
A. Yes! We’ve partnered with Wedding Wire to offer free wedding websites that match our most popular invitations. Find them here.
A. Sorry, we currently do not offer this service.
A. Unlined inner envelopes and blank outer envelopes are included FREE with all Invitations by Dawn wedding invitations, unless noted in the item description. Inner envelopes should be addressed with the names of all guests included in the invitation. Learn more about addressing inner envelopes here.
A. View our shipping information here.
A. For wedding celebrations, it’s typical to order two cocktail napkins and two dinner napkins per guest. However, the number of wedding napkins needed may change depending on the style of celebration. For example, a cocktail and hors d’ouevre reception would need four cocktail napkins per guest. A plated meal with cloth napkins would only need two cocktail napkins per guest.
For all other celebrations, it’s best to order two cocktail napkins per guest. We even suggest ordering three per guest if the celebration involves a fair amount of food and beverages.
A. To determine how many programs you need, count up exactly how many guests will attend. Order one program for each guest plus a few extras for guests you may have overlooked, as well as keepsakes for yourself.
A. We suggest sending wedding invitations out 6-8 weeks before your wedding. Be sure to request that your guests have their rsvp back to you by at least 2 weeks prior to your wedding or several days before your caterer needs a final head count (whichever comes first). Is your wedding over a holiday weekend or are you having a destination wedding? Be considerate and send your invitations 12-15 weeks prior to your big day! Since invitations should be sent 6-8 weeks before the wedding, we recommend ordering at least 10-12 weeks prior. For holiday and destination weddings, we recommend ordering at least 17-19 weeks prior.
A. Six months before your wedding is a good rule of thumb when sending out save the dates. If your wedding is over a holiday weekend or if you’re having a destination wedding, we suggest sending your save the date 9-11 months prior to give your guests time to book travel and accommodations.
A. We suggest sending bridal shower invitations and baby shower invitations 4 weeks before the event date. If you’re expecting many out-of-town guests, you may want to send the invitations as early as 6 weeks prior. Shower invitations are easy to send with little assembly but you will need time for addressing, so place your order at least 8 weeks in advance.
A. Send everyone an invitation printed with such wording as: "Mr. and Mrs. Jacob R. Jones request the pleasure of your company at a reception in honour of the marriage of their daughter Brenda to Mr. Peter L. Hansen date, time, place…" For those few you’d like to invite to the wedding ceremony, enclose what we normally call a "reception" card printed with the ceremony information: "The honour of your presence is requested at the ceremony date, time, place…"
A. Every order from us is fully backed by our outstanding reputation and promise of 100% satisfaction. If you have concerns or issues with personalized products, please contact customer service for assistance. If you are not completely satisfied with any non-personalized product you purchased from Invitations by Dawn due to a defect or poor craftsmanship, simply return the merchandise within 30 days to receive a replacement or full refund. Customers are responsible for original shipping and handling charges unless an error occurred on our part or if the item was broken en route to you. Please note: our return policy may not apply to some items if returned after your wedding date.
To return non-personalized product, include your name, address, telephone number, a copy of your invoice and the reason for the return with your package.
Ship your return to:
1 Stationery Place
Rexburg, ID 83441
To further ensure that your invitations are flawless, use our online proofing feature to view a proof of your invitation BEFORE you order; your order will be printed exactly as you submit it to us.
If at any time you have questions, our friendly and knowledgeable customer service representatives will be more than happy to assist you. Please call 1-800-257-9567.
A. We accept Visa, Mastercard, American Express and Discover.
A. No, we do not offer order discounts on Disney product with the exception of free shipping offers.
A. All personalization must be consistent with Disney’s family-oriented philosophy and image. The products on Invitations by Dawn inspired by Disney characters cannot be personalized with any wording that refers to alcohol, firearms, profanity or any other wording that is not consistent with the Disney family-oriented philosophy and image. Orders will not be printed if they include unacceptable wording.
All Invitations by Dawn wording and verses are suitable for printing on Disney invitations.
The products featured on Invitations by Dawn inspired by Disney characters are for non-commercial use only. The products cannot be used for any business or organizational purpose.
A. Your order will remain in your cart until you choose to purchase or remove the item(s).
You may currently upload photos in the following formats: JPG, JPEG, GIF and PNG.
A. We want you to be happy with the way your photo looks on your invitation or save the date which is why a warning will appear if your photo will print grainy or pixilated. If you receive this warning, we suggest using the original, unedited version of your photo. Black and white images should have a resolution of 600 dpi (dots per inch) or higher. All other images should have a resolution of 300 dpi or higher.
A. To increase the dpi on your photo, it will need to be rescanned or re-saved to your computer making sure that your properties setting is at least 300 dpi on the resolution and the dimensions are at least 1500 x 2100 pixels to create the best image.
Yes, the size limit is 20MB per photo.
A. If you have questions on how to enhance the quality of your photo or increase the dpi, please contact a Customer Service Representative at 800-257-9567. Also, please make sure the preview is acceptable to you as this is how your order will be printed.
A. Uploaded photos can be stored for up to 6 months. After 6 months, photo(s) are automatically removed from the account.