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Home · Customer Service · Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


MOST POPULAR QUESTIONS


Q. How long does it take before my order is shipped?

A. View our shipping information here. Need your personalized order quickly? We can expedite the production time on your order to guarantee shipment in 1-2 business days. The charge to do that is $10 per item, up to a maximum of $40. Please contact customer service at 800-257-9567 to request expedited production.


Q. Can I change the color of an invitation?

A. Many of our invitations include the option to change the color for part, if not all of the design. Colored ink is available on all invitations and can be viewed when you begin personalizing online. Invitations that are tagged as having more color options often give you the ability to change not only the wording, but the design as well! View all of our ink colors here.


Q. I have my own wording I'd like to use on my invitation. Can I use that instead of choosing your verses?

A. Absolutely! The majority of our invitations can be personalized using any wording you'd like. For no extra charge, we'll print your original wording on your invitations. If you have questions about invitation wordings, verses or formats, email us or call our customer service department and our wedding experts will be there with the answers you need.


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PROCESSING AND SHIPPING


Q. Can I make changes to my order after I've submitted it?

A. If you would like to make a change to your order, please contact a Customer Service Representative immediately at 800-257-9567. A $10.00 fee will be applied for any changes or cancellations. If your order is already in production, you will be charged in proportion to the work completed. If the order is completed you will be charged full cost, less blank envelopes and non-personalized items.


Q. Can I place my order over the phone?

A. Absolutely! Call us at 800-257-9567 and we'd be happy to assist you.


Q. What are your shipping options and how much do they cost?

A. View our shipping information here.


Q. How will I know when my order has shipped?

A. You'll receive a shipping confirmation email once your order is on its way to you! You'll receive an order number so you can track your order as well.


Q. Where's my order?

A. Once you receive an email confirmation that your order has shipped, you can track your order using the confirmation number.


Q. Do you ship internationally?

A. Outside of the United States, we ship to Puerto Rico and Canada.
Want to ship to another country? With help from MyUS.com, Dawn can offer international shipping. Just get your own MyUS.com address in America. With that address, MyUS.com is able to receive your order, repackage and forward to you. Shop and order online using your MyUS.com address, receive your package anywhere in the world and enjoy great savings and shopping. Personal shoppers are also available. Visit MyUS.com now to learn more.
http://myus2.myus.com/About/HowMailForwardingWorks.aspx


Q. Do you ship to FPO & APO addresses?

A. We do! Orders shipping to APO, FPO or P.O. box addresses can only be shipped through the U.S. Postal Service. These orders will ship parcel post.


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PERSONALIZING YOUR INVITATION


Q. Can I save my personalization and come back later to finish it?

A. Yes! We recommend creating an account to ensure your changes are saved and accessible from any device (including mobile and tablets).


Q. How do I add special characters, underline, italicize, bold or align my wording?

A. Referencing the list below, type the characters found next to the special command you would like to apply.

For example:
To add a bullet type \b\
To bold your name, type <O2>YOURNAME<O0>


Special Character/Alignment
Question Down \?\
Dagger \d\
Bullet \b\
Underline <U>Your Text<U0>
Italics <I20>Your Text<I0>
Bold <O2>Your Text<O0>
Align Right <QR>
Align Left <QL>
Align Center <QC>
Roman Numerals
I \I\
V \V\
X \X\
   
   
   
   
   
   

If the preview doesn't appear as desired, please give us your printing instructions via the Add Special Instructions link next to the item in your shopping cart.


Q. How do I apply accent marks to my wording?

A. Referencing the list below, type the characters found next to the accent command you would like to apply.

For example:
To apply an accent to the "e" in fiancé, you would type: fianc\’e\


Accent Marks
Acute á \’a\
Acute Á \’A\
Acute é \’e\
Acute É \’E\
Acute í \’i\
Acute Í \’I\
Acute ó \’o\
Acute Ó \’O\
Acute ú \’u\
Acute Ú \’U\
Acute ý \’y\
Acute Ý \’Y\
Accent Marks
Grave à \`a\
Grave À \`A\
Grave è \`e\
Grave È \`E\
Grave ì \`i\
Grave Ì \`I\
Grave ò \`o\
Grave Ò \`O\
Grave ù \`u\
Grave Ù \`U\
   
   
Accent Marks
Tilde ã \˜a\
Tilde à \˜A\
Tilde ñ \˜n\
Tilde Ñ \˜N\
Tilde õ \˜o\
Tilde Õ \˜O\
   
   
   
   
   
   

If the preview doesn't appear as desired, please give us your printing instructions via the Add Special Instructions link next to the item in your shopping cart.


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OUR PRODUCTS


Q. What printing methods do you offer?

A. We offer several styles of printing, each of which results in uniquely beautiful details. You can learn about the printing options we offer here.


Q. What kind of cardstock do you offer?

A. Because we offer such a wide range of invitation styles, we also have a wide range of cardstocks. Please refer to the item details on each invitation to learn more about the type of cardstock it is printed on. Our Affordably Engraved Collection and the majority of our Digitally Printed invitations and enclosure cards let you choose what kind of paper you would like us to print on. View the options here.


Q. What's the difference between white & ecru paper?

A. Invitations are often printed on white paper because the crisp, bright white color is a great foundation for creating a design that stands out. However, the cream color of ecru paper lends a soft, elegant look to any invitation.


Q. Can I order samples before I purchase?

A. Yes, we offer samples on all of our invitations and save the dates. To order a sample, simply find an invitation you love, add it to your cart and complete your checkout. Shipping is free! View more details here.


Q. Can I order an invitation proof?

A. Digital proofs are available during the checkout process for a $5 charge, which means a digital rendering of your invitation will be emailed to you for your approval prior to printing. Please note: this order will be placed on hold until we receive your approval of the proof. Once approved, your order will be processed.


Q. I have my own artwork. Will you just print it for me?

A. Yes! Check out our You Design, We Print selection to see available sizes. We can even print on your choice of several quality paper options. Invitations include inner and outer envelopes in your choice of white or ecru. Your order will be printed using a CMYK printing process. All artwork will be converted to CMYK, which may cause variations in color. (Reminder: We cannot make adjustments to your design. Make sure all text and artwork are final before uploading.)


Photo and artwork requirements: A resolution of 300 dpi or higher is required for the successful upload of photos and artwork. Accepted file types include BMP, GIF, JPG, JPEG, PCT, PICT, TIF and TIFF.


Photo and artwork restrictions: We cannot print copyrighted images, artwork or other materials.


Q. Can you assemble my invitations for me?

A. Yes, we can! If you're interested in assembly, please contact customer service at 800-257-9567 to speak to a customer service representative about assembly charges for your invitation.


Q. Will you address my envelopes for me?

A. Yes, we can professionally print your envelopes with your recipients' names and addresses. It's easy! Simply begin personalizing your invitation online then follow the simple steps on the Envelope Options page. You can choose your font, color and quickly upload your guest list in an excel (.xls) or comma delimited file (.cvs) to our site. You can even preview the way each envelope will print! View more details here.


Q. Do you have wedding websites that match my invitation?

A. Yes! We've partnered with Wedding Wire to offer free wedding websites that match our most popular invitations. Find them here.


Q. Will you stamp and mail my invitations for me?

A. Sorry, we currently do not offer this service.


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ETIQUETTE AND ADVICE


Q. How do I word my wedding invitation?

A. The wedding verse you choose is determined by who is hosting your wedding. Once you begin personalizing your invitation online, you'll be able to choose from a wide range of verse options. Often, family situations determine how your invitation should be worded. Find a helpful guide for determining this here. Are you looking for a custom verse that fits a unique wedding situation such as a destination wedding or second marriage? Find custom wording suggestions here.


Q. What are inner envelopes and how do I use them?

A. Unlined inner envelopes and blank outer envelopes are included FREE with all Invitations by Dawn wedding invitations, unless noted in the item description. Inner envelopes should be addressed with the names of all guests included in the invitation. Learn more about addressing inner envelopes here.


Q. What are your shipping options and how much do they cost?

A. View our shipping information here.


Q. How many napkins should I order?

A. For wedding celebrations, it's typical to order two cocktail napkins and two dinner napkins per guest. However, the number of wedding napkins needed may change depending on the style of celebration. For example, a cocktail and hors d'ouevre reception would need four cocktail napkins per guest. A plated meal with cloth napkins would only need two cocktail napkins per guest.


For all other celebrations, it's best to order two cocktail napkins per guest. We even suggest ordering three per guest if the celebration involves a fair amount of food and beverages.


Q. How many wedding programs should I order?

A. To determine how many programs you need, count up exactly how many guests will attend. Order one program for each guest plus a few extras for guests you may have overlooked, as well as keepsakes for yourself.


Q. When should I send my wedding invitations?

A. We suggest sending wedding invitations out 6-8 weeks before your wedding. Be sure to request that your guests have their rsvp back to you by at least 2 weeks prior to your wedding or several days before your caterer needs a final head count (whichever comes first). Is your wedding over a holiday weekend or are you having a destination wedding? Be considerate and send your invitations 12-15 weeks prior to your big day! Since invitations should be sent 6-8 weeks before the wedding, we recommend ordering at least 10-12 weeks prior. For holiday and destination weddings, we recommend ordering at least 17-19 weeks prior.


Q. When should I send my save the dates?

A. Six months before your wedding is a good rule of thumb when sending out save the dates. If your wedding is over a holiday weekend or if you're having a destination wedding, we suggest sending your save the date 9-11 months prior to give your guests time to book travel and accommodations.


Q. When should I send shower invitations?

A. We suggest sending bridal shower invitations and baby shower invitations 4 weeks before the event date. If you're expecting many out-of-town guests, you may want to send the invitations as early as 6 weeks prior. Shower invitations are easy to send with little assembly but you will need time for addressing, so place your order at least 8 weeks in advance.


Q. How do I invite only a few guests to our wedding ceremony but many to our reception?

A. Send everyone an invitation printed with such wording as: "Mr. and Mrs. Jacob R. Jones request the pleasure of your company at a reception in honour of the marriage of their daughter Brenda to Mr. Peter L. Hansen date, time, place…" For those few you'd like to invite to the wedding ceremony, enclose what we normally call a "reception" card printed with the ceremony information: "The honour of your presence is requested at the ceremony date, time, place…"


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GENERAL


Q. What is your return policy?

A. Every order from us is fully backed by our outstanding reputation and promise of 100% satisfaction. If you are not completely satisfied with any non-personalized product you purchased from Dawn due to a defect or craftsmanship, simply return the merchandise within 30 days to receive a replacement or full cash refund. Personalized products may not be returned unless the error was ours.


To further ensure that your invitations are flawless, use our online proofing feature to view a proof of your invitation BEFORE you order; your order will be printed exactly as you submit it to us. If at any time you have questions, our friendly and knowledgeable customer service representatives will be more than happy to assist you. These are just a few of the ways that we make sure you're thrilled with your order!


Q. What types of payments do you accept?

A. We accept Visa, Mastercard, American Express and Discover. Don't want to pay upfront? We also offer Bill Me Later (U.S. residents only).


Q. What is Bill Me Later?

A. Bill Me Later® is the quick, easy, secure way to pay online or over the phone without using your credit card. Simply choose this option at checkout, enter top-of-mind information, and in a few easy steps you're done. You'll receive a bill in the mail. Bill Me Later® offers flexible terms that allow you to choose to pay in full or over time. Subject to credit approval. Visit www.billmelater.com for a complete list of merchants that accept Bill Me Later®.


Q. Do you offer discounts on Disney products?

A. No, we do not offer order discounts on Disney product with the exception of free shipping offers.


Q. What are the limitations on personalizing Disney products?

A. All personalization must be consistent with Disney's family-oriented philosophy and image. The products on Invitations by Dawn inspired by Disney characters cannot be personalized with any wording that refers to alcohol, firearms, profanity or any other wording that is not consistent with the Disney family-oriented philosophy and image. Orders will not be printed if they include unacceptable wording.


All Invitations by Dawn wording and verses are suitable for printing on Disney invitations.


The products featured on Invitations by Dawn inspired by Disney characters are for non-commercial use only. The products cannot be used for any business or organizational purpose.


Q. How long will my order remain in my shopping cart?

A. Your order will remain in your cart for 180 days.


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PHOTO QUESTIONS


Q. What photo formats do you recommend?

A. You may currently upload photos in the following formats: PDF, EPS, TIFF, AI, BMP and JPG.


Q. What does it mean when my photo is below the minimum requirements?

A. We want you to be happy with the way your photo looks on your invitation or save the date which is why a warning will appear if your photo will print grainy or pixilated. If you receive this warning, we suggest using the original, unedited version of your photo. Black and white images should have a resolution of 600 dpi (dots per inch) or higher. All other images should have a resolution of 300 dpi or higher.


Q. How can I increase the DPI on my photos?

A. To increase the dpi on your photo, it will need to be rescanned or re-saved to your computer making sure that your properties setting is at least 300 dpi on the resolution and the dimensions are at least 1500 x 2100 pixels to create the best image.


Q. Is there a size limit on photos?

A. Yes, the size limit is 10MB per photo.


Q. Will you edit my photos?

A. If you have questions on how to enhance the quality of your photo or increase the dpi, please contact a Customer Service Representative at 800-257-9567. Also, please make sure the preview is acceptable to you as this is how your order will be printed.


Q. How long will my photo remain in my account?

A. Uploaded photos can be stored for up to 6 months. After 6 months, photo(s) are automatically removed from the account.


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