Reviewed by 1 customer
By Shelbyfrom Michigan
About Me Bride
Comments about InvitationsByDawn for Elegantly Etched - Response Card and Envelope:
Product Comments: Looked good with our invites.
Service Comments: There was no communication on their end, and my fiancee was calling them DAILY just to see the status on our invitations.
We ordered 4/7/13, and they were to be shipped 4/9/13. By 4/15 I was concerned of why I haven't heard anything or received them, so I live chatted with one of the representatives. Our invitations were put on hold without us knowing, because the pictures needed to be in 300 DPI. (This isn't the case with most invitation companies, or any that I have ever seen)
48 Hours later, everything was finally fixed with our pictures, and the invitations were set to go out 4/19 two-day shipping. By 4/23 they were STILL not here, so again, my fiancee called, and they were on hold AGAIN. They were printed, ready to go, looking great, yet they still hadn't sent them out? This time, they said they had phoned us, and we had received no phone calls. If we were THIS on top of what was going on, why wouldn't we have returned the phone call? That doesn't add up. What a mess... So they were over-nighted and finally arrived on 4/25, over two weeks later. How sad. We are getting married in July, and they were set to be sent out at soon as they came in. This was horrific customer service, and we were offered nothing, no discounts on our invitations for the hassle...
It was a nightmare of an experience and I would never order from here again. Terribly disappointed.
Bottom Line No, I would not recommend this to a friend
Was this review helpful?
Our customer service team is ready to answer your questions!