Reviewed by 2 customers
By vmacmullinfrom New Brunswick, Canada
About Me bride
Comments about InvitationsByDawn for Pinstriped Perfection - Gold - Foil Invitation:
Product Comments: The invitation sample I ordered was lovely! Unfortunately, when I ordered our wedding invitations they were a bit bare. They were printed without any of the gold foil! I was shocked! I called the customer service department and was speaking with Hannah. She was fantastic! She had never had an issue like this before and immediately contacted her supervisor to get everything taken care of. She emailed me a proof to ensure they were correct and made many notes on the file. I also received a phone call to confirm the color of the foil before they began production the Following day. They arrived here in Canada a week later and they are perfect!
Service Comments: The customer service I received from Hannah was outstanding! My invitations had been printed incorrectly and she was quick to make the proper changes and have them reprinted and shipped express to Canada to make sure I received them in a timely fashion. Although thwy didn't arrive perfectly the first time it was only a small bump in the road thanks to her great customer service! My only complaint is the cost of the duty/broker fee. I had to pay another $123 on top of my $400 invitations and the cost of regular shipping. It would be great if there is som way to make that more reasonable.
Bottom Line Yes, I would recommend this to a friend
Was this review helpful?
By Jessfrom Yellowknife, NT canada
About Me Bride
Product Comments: Love the invitations! Really good quality and colour. Exactly what we were looking for. And not too expensive.
Our customer service team is ready to answer your questions!